Shipping and Digital Delivery Policy

Last Updated: July 2026

Welcome to e Document (edocument.in). We provide a wide range of online facilitation, e-governance, and utility services. Please read our policy below to understand how your service requests and digital documents are processed and delivered.

1. Mode of Delivery (100% Digital)

Our platform operates strictly on a digital delivery model. We act as a facilitation and application center and do not directly ship or courier any physical items.

• All final outputs, including application receipts, e-certificates, digital IDs, and booking confirmations, will be delivered electronically.
• Your requested e-documents will be securely sent to your registered Email Address or shared via WhatsApp on the mobile number provided during checkout.

Important Note regarding Government Documents: For certain applications (e.g., PAN Card, Voter ID, Driving License), the respective government department may dispatch a physical card directly to your registered residential address. Our service scope and delivery commitment conclude upon the successful generation and digital delivery of the e-receipt or e-copy.

2. Estimated Delivery Timelines (Turnaround Time)

Delivery times vary depending on the type of service requested. Once your application is submitted and payment is verified, the estimated digital delivery times are broadly categorized as follows:

• Instant & Same-Day Services (e.g., Ticket Bookings, Bill Payments, Utility Recharges): Processed and delivered instantly or within 24 hours of a successful transaction.
• Standard Application Services (e.g., Online Form Fillings, Registration Facilitation): Acknowledgment receipts and preliminary digital files are delivered within 1 to 3 working days.
• Government & Departmental Services (e.g., e-IDs, Government Certificates): These applications are subject to approval by the respective government authorities. Digital copies will be delivered to you within 3 to 15 working days, depending on the portal's processing speed.

3. External Delays and Exceptions

Our turnaround times are estimates based on normal working conditions. Because many of our services require interaction with third-party servers and government portals, occasional delays may occur due to technical maintenance, server downtime, or public holidays. In the event of a significant delay, our support team will proactively update you via Email or WhatsApp.

4. Support and Inquiries

If you have not received your digital document within the estimated timeframe or need a status update on your application, please reach out to us:

• Email: contact@edocument.in
• Phone: +91 - 7065145035
• Address: e Document, 397, Laxmi Nagar, Lahaban Mathura, Uttar Pradesh, 281204, India